I'm getting "ERROR: iDRS Error 2072: 2072" during OCR, with processing stalling partway through and eventually timing out.

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ERROR: iDRS Error 2072: 2072

This error is related to how tagged PDF files are handled during OCR. To resolve it, update the Output PDF Version setting for the affected job(s):

1. Open the specific job in Jobs Manager.

2. Navigate to the "Advanced Output Settings" tab.

3. In the "Output PDF Version" dropdown select "PdfA2b"

Note: This setting can also be changed in the Admin Panel in the "General Settings" tab. Kindly note changes made in the Admin Panel will affect all jobs on the tenant.

If the issue still occurs, please contact the Avantech support team by sending an email to support@avantechsoftware.com