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How can I send my Debug Logs to the support team?
All software applications developed by Avantech have the facility of a logging system that developers may use in the troubleshooting process to trace any bugs in the system.
It is emphasized that the information stored is not sensitive information regarding the user or the software.
If you would like to extract Error Logs from a machine (for e.g., ScanFront 400), kindly look at point 3.
Logs are stored on the Local disk – usually C: and in a folder called Program Data. This is usually a hidden folder which may be accessed as follows:
1. On Premise
•Open File Explorer from the task bar
•Select your Local disk (usually C:)
•Select View > Show > Hidden Items
•Program Data
•Scan2x
•[Environment No] This is found from inside Scan2x by selecting Admin Panel-Connection Settings –[Environment]
•Debug Log
•Choose the CSV file of the specific date in question
2. Scan2x Web
The procedure for extracting logs in Scan2x Web is similar.
Client Logs
•Open File Explorer from the task bar
•Select your Local disk (usually C:)
•Select View > Show > Hidden Items
•Program Data
•ScanWeb
•Live
•ScanWebClient Logs
•[YYYYMMDD] The name of this folder is the date when the log was created
•Logger.csv
Server Logs
•Open File Explorer from the task bar
•Select your Local disk (usually C:)
•Select View > Show > Hidden Items
•Program Data
•ScanWeb
•Live
•ScanWebServer Logs
•[YYYYMMDD] The name of this folder is the date when the log was created
•Logger.csv
3. Scan2x MEAP
In order to get the error logs from your machine, please follow the steps below:
•Enter the IP address in the browser
•Enter your credentials
•Click on Service Management Service
•Click on MEAP Application Log Management
•Click on Download Application Logs
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