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Saving Error: The user name or password is incorrect.
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When getting the above saving error on your Scan2x On-Premise environment, kindly follow the steps below:
•Ensure AvaProcessStarter is running from Services:
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•Right-click on the AvaProcessStarter service and select Properties from the dropdown menu.
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•Go to the Log On tab and change the "Log On As" from the Local System account to the network user.
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If the issue still occurs, please contact the Avantech support team by sending an email to support@avantechsoftware.com
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